Voter Processing Deputy Specialist

The Harris County Tax Assessor-Collector’s Office is seeking a dedicated, detail-oriented, customer-focused Voter Processing Deputy Specialist I to join our team.

The Voter Processing Deputy Specialist performs a wide variety of routine tasks associated with registering voters and conducting elections, including computer research, data entry, proofreading for accuracy, and comparing and verifying signatures. Ideal candidates will possess data entry skills and the ability to work in small groups on detailed, repetitive tasks.

The Harris County Tax Assessor-Collector’s Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks, including:

• Property Tax Collection:
  Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services:
  Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
• Voter Registration:
  Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
• Additional Revenue Collection:
  Collect certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.

• Maintain an up-to-date record of voter information, ensuring that all data is entered in the system correctly and confidentially.
• Assess voter eligibility based on legal criteria such as citizenship, age, and residency requirements.
• Professionally answer incoming calls, providing accurate information related to elections, voter registration, and other matters pertaining to registration.
• Provide accurate information about vote centers, voting hours, or changes to election procedures.
• Decide whether any follow-up action is necessary, such as sending forms or updates.
• Safeguard sensitive voter information in accordance with data protection and privacy regulations.
• Determine whether sensitive voter information needs to be protected or if the inquiry can be resolved without violating confidentiality policies.
• Prioritize daily assigned tasks based on urgency, monitor progress, and provide guidance or assistance where needed.
• Address any complicated voter registration issues, discrepancies, or errors that require further investigation.
• Jury reports, DPS, TXOL, Felons, and other Secretary of State reports.
• Monitor and respond via email to various requests in the Tax Office Voters’ Inbox.
• Provide voters with information about the registration process, voting rights, vote centers, and deadlines.
• Process voter registration cancellations, privacy opt‑out requests for voter registration, requests for voter registration certificates, and applications.
• Provide certified copies of voter registration records as it relates to the Public Information Act and online records requests.
• Perform other duties as assigned.

• High school diploma or GED equivalent from an accredited institution within the U.S.; and
• Minimum of 1 year clerical office experience working within the public sector or another high‑paced environment.
• Minimum of 2 years of customer service experience.

• Knowledge of English grammar, punctuation, and spelling.
• Basic computer proficiency and knowledge.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Strong attention to detail.
• Communication skills necessary with verbal, written, and interpersonal interactions.
• Customer service skills with strong interpersonal ability.
• Time management: ability to prioritize tasks with processing and ability to meet deadlines.
• Must be able to adhere to office confidentiality requirements regarding customer and voter information.
• Ability to work late evenings, weekends, and blackout periods during election cycles.
• Highly organized and detail oriented.
• Excellent…