Service Order Administrator

Summary
A Service Order Administrator is a detail-oriented professional who manages the full lifecycle of service orders, from entry to delivery and issue resolution. This role requires collaboration across various internal teams (Service Coordinators, Service Manager, Support Team, warehouse staff) and external vendors to ensure accuracy and meet tight deadlines.
Responsibilities

Works with Service Coordinators and Service Manager
Order Entry of Service Orders

Ensures accurate and timely service order entry & preliminary processing along with document control for shipments

Works with Support Team to meet required deliveries.

Serve as primary FFP contact order status questions.
Managing purchase orders, expedites to meet service deadlines for specialty service parts

Working with warehouse staff to ensure service jobs are being staged/shipped timely

Communicating special requirements about incoming shipments

Maintaining cordial working relationships with vendors & supervising vendor activities & Internal and External FFP teams
Arranging LTL/SPECIAL shipment pertaining to Service/Repair projects

UPS/Fed Ex Entry Cross-training/Redwood Logistics

Liaison for freight discrepancy issues pertaining to service jobs

Warranty issues, short shipments, etc.

Experience

Detailed-oriented
Prophet 21 or Epicor experience preferred (ERP system)
Heavy Microsoft office use (Word, Excel, Outlook)
Salesforce knowledge preferred
Highly flexible, team player, motivated, dependable