Front Office Staff - Psychiatric Office

Office Associate

Location:

Houston, TX.

Our practice has proudly served the community for over 20 years, offering compassionate and comprehensive mental health care. We are seeking a personable, dependable, and professional individual to join our front office team. This role is central to creating a warm and welcoming environment for our patients and ensuring smooth daily operations.

• Patient Interaction
• Greet patients warmly and professionally during check-in, verify appointments, collect payments, and provide necessary paperwork
• Assist patients during check-out by scheduling follow-ups and answering questions
• Answer incoming calls with courtesy, schedule appointments, and make reminder calls
• Administrative Duties
• Manage electronic scheduling and maintain accurate patient records
• Perform insurance verification
• Handle data entry, document scanning, faxing, filing, and shredding
• Clinical Support
• Assist with taking vital signs and preparing patients for their visit
• Office Maintenance
• Participate in rotational cleaning assignments to maintain a tidy and professional environment
• Other Duties
• Support the team and manager with additional tasks as needed

• Education:
  
  High school diploma or higher
• Experience:
  
  Previous medical office experience is a plus but not required; we will train the right candidate
• Skills
• Exceptional customer service and interpersonal skills
• Computer literacy (scheduling software, internet/email, basic word processing, and spreadsheets)
• Ability to multitask and remain organized in a fast‑paced environment
• Strong time management and attention to detail
• Willingness to learn and adapt to office protocols
• Traits
• Friendly, approachable, and patient‑focused
• Reliable, punctual, and honest
• Team player with a flexible and positive attitude

• A supportive and collaborative work environment
• The opportunity to make a difference in patients’ lives by contributing to their care experience
• Professional growth and skill development

If you are passionate about providing excellent service and enjoy interacting with people in a meaningful way, we encourage you to apply. Please submit your resume along with a brief cover letter explaining why you are an excellent fit for this role.

• Health benefits including dental and vision
• 401K plan matched by the company
• Paid vacation days

• Hours:
  
  36 to 40 hours per week Monday‑Friday
• Pay $12/hour starting with room to grow

A valid driver license is required and any employment offers are contingent upon a clear background check.

We are an Equal Opportunity Employer!