Unit Clerical Assistant - Surgical​/Ortho

Unit Clerical Assistant – Surgical/Ortho

Join Texas Children’s Hospital as a Unit Clerical Assistant in the Surgical/Orthopaedic unit, performing receptionist and clerical duties and representing the Hospital while providing exceptional customer service to families and visitors.

We’re searching for a Unit Clerical Assistant who works well in a fast‑paced setting. In this role you will perform receptionist and clerical responsibilities for the assigned unit, ensuring that hospital visitation guidelines are followed, the waiting area is used appropriately, and families receive accurate information.

• Demonstrates effective communication and customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, accurately takes and delivers family messages, and locates families at request of health team members.
• Positively interacts with other health care team members to meet the patient and family's needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families/visitors by providing information about hospital services and city information.
• Works with the housekeeper/USA and assigned volunteers to maintain visitors’ areas continuously.
• Ensures proper utilization of the waiting area/rest area, explains and enforces visitation guidelines, and keeps accurate records in the patient visitation log.
• Reports quickly to supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors.
• Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system and procedures.
• Greets persons entering and exiting the unit and provides  to visitors.
• Participates in the Quality Improvement Program.

All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• Required:
  
  High School Diploma or equivalent.
• 1 year experience as a secretarial/administrative coordinator in a hospital or doctor’s office.

Since 1954, Texas Children’s has been a leader in pediatric patient care, research, and education. Our hospital is consistently ranked among the best children’s hospitals in Texas and nationally by U.S. News & World Report and has received recognition from the Houston Business Journal as one of the city’s Best Places to Work for 10 consecutive years. Texas Children’s operates multiple campuses and a comprehensive health plan, providing world‑class care to families across Texas.

We are an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected Federal, State, Province or Local status unrelated to the performance of the work involved.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.