Warehouse Agent

Description

Step into the heart of cargo logistics—where every shipment tells a story! Are you reliable, energetic, and ready to roll up your sleeves? If so, WFS has an exciting opportunity for you to join our Warehousing Team at London Heathrow. As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently moving loads and freight while adhering to strict security and safety regulations.

Operations

London Heathrow

£34,475 - £45,016 / year

• Base Salary: £34,474.69 to £45,016.35 per annum inclusive of shift allowance (with potential increase based on skills and experience)
• Contract Type:
  Full-time, Permanent
• Shift Pattern:
  Rotating 8‑hour shifts on a 4 on 2 off basis, covering a mixture of early, day and evening sessions. Start times range from 06:00 to 22:00
• Employee Assistance Programme – including access to the We Care service for wellbeing support
• Performance Appraisal & Development – structured management process to help you grow and progress
• Recognition & Rewards – celebrating achievements and contributions
• Other Benefits:
  Car parking onsite

• Load and off‑load freight from and onto vehicles with precision and efficiency
• Place and retrieve freight in and from designated storage areas, ensuring proper organization and accessibility
• Build cargo onto aircraft units according to airline specifications, prioritising safety and adherence to guidelines
• Complete documentation accurately to record details and movement of freight, mail, and equipment, maintaining meticulous records
• Conduct necessary checks on imports and exports to ensure compliance with company and customer requirements, including security and regulatory protocols
• Record and process cargo documents using handheld technology
• Work as part of a team to meet tight deadlines

• Excellent command of the English language in both written and verbal communication to effectively communicate with team members, supervisors, and external stakeholders
• Valid driver’s licence, demonstrating the ability to operate vehicles safely and responsibly
• Forklift experience is preferred, as it will be advantageous for handling cargo efficiently
• Proficiency in manual handling of heavy goods, showcasing physical strength and capability to lift and move items as required
• Flexibility to work shifts, including 8‑hour shift patterns (4 on and 2 off)

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5‑year employment history and a drug & alcohol test.

• Safety
  • Always look out for our own and each other's safety.
  • Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
  • Comply with all relevant safety regulations and standards at all times.
  • Learn from mistakes and share that learning.
• Customer Focus
  • Delight customers by actively anticipating their needs, concerns and preferences.
  • Offer alternative "yes" solutions to "no" situations.
  • Deliver service excellence and always aim to exceed customer expectations.
• Respect
  • Appreciate everyone's background, cultural values and opinions at all times.
  • Actively listen and understand other's intent and point of view, especially during disagreements.
  • Build trusting relationships, demonstrate empathy and care for others.
• Excellence
  • Always do the right thing. Do it right the first time.
  • Demonstrate extreme ownership:
    See it, Own it, Solve it.
  • Adopt a growth mindset: keep learning, stay agile, be resilient.
  • Set high expectations, embrace innovation and practice continuous improvement.
• Teamwork
  • Prioritise SATS Group's interests over one's own and department needs.
  • Proactively share resources, ideas and information constructively.
  • Build on each other's strengths and ideas to achieve win‑win outcomes.