Sales Associate - Heathrow T5

Overview

Join the Fortnum & Mason Heathrow – T5 Team!

Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal
5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.

All potential employees will undergo a 5 year reference check covering your employment and / or education up to the present day. This is requirement for all employees working at Heathrow.

• Competitivehourlyrate+paid overtime
• Discretionaryannualbonus(upto 5% ofsalary)
• Upto
  40% storeandrestaurantdiscounts
• Subsidisedstaffmeal scheme
• 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff
• Matchedpensionschemeandcareerdevelopmentopportunities
• Annualstaffparty
• subject to terms and conditions

• Work on the tills to create an exceptional lasting impression
• Build relationships with customers on the shop floor through story telling
• Help with stock rotation

• Experienceinafastpacedenvironmentinasimilarrole
• Provenabilitytodeliverexcellentcustomerservice
• A friendly warm approach with great people skills
• Flexibilitytoworkvariousshifts,including weekends, early shifts and late finishes
• Outstandingcommunicationskills

Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.

Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;gender reassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religionorbelief;sex;sexual orientation.

Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.

Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheiroutstandingcontributionsto

Retail,Technology,Global Hospitality&Tourism,Visual Merchandising&Display,Customer Service and Local Community Awards .