Deputy General Manager - Heathrow

Deputy General Manager - Heathrow, Hounslow

Heathrow, Hounslow, London, England, United Kingdom

Hours:

40 hours per week

Assisting with the day‑to‑day management of the entire complex and supervision of all staff. The position involves a flexible shift pattern to provide management cover at all times. The goal is to deliver a quality, effective and efficient service to users of GOALS facilities and to support the General Manager in developing sales and marketing plans to maximise income opportunities.

• Supervise all employees including reception, bar, security staff and referees employed by GOALS, ensuring the highest standard of service is provided to all customers and guests.
• Contribute to the development of 3‑ to 6‑monthly sales and marketing activities focusing on weekend and off‑peak periods.
• Assist the General Manager with the recruitment and selection of all non‑managerial staff.
• Ensure sound administration procedures are followed in line with the Company Operations Manual and that company reporting procedures are observed at all times.
• Ensure the Company Health & Safety policy is fully implemented and that all key staff are trained in first‑aid and emergency evacuation procedures.
• Attend weekly management meetings to ensure strong communications and chair occasional meetings with other staff.
• Ensure all cash and stock reconciliation procedures within the facility are followed as dictated by company policy.
• Ensure that all facilities, fixtures and fittings within the club are maintained to a high standard internally and externally.
• Coordinate the ordering of stock/goods and services as required to ensure the club operates smoothly and effectively.

Other duties may be necessary from time to time, compatible with the nature of the post. Note that this list is not exhaustive and serves simply to give an overall view of the position and key responsibilities.

• Birthday Holiday
• Paid breaks
• Pension scheme
• Access to employee assistance care line for you and your family
• Bonus scheme based on KP’s
• Team incentives
• 50% Discount on GOALS related products (parties, function hire, food)
• Free individual pitch hire
• Annual events
• Uniform provided

Mid‑Senior level

Full‑time

Management and Manufacturing

Sports Teams and Clubs