Senior Ecommerce Analyst

Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Senior E-commerce Analyst to join their growing network and quality operations team.

This is a high-impact role where you'll play a key part in ensuring parcels move seamlessly across road and air, while driving performance improvements and network efficiencies end-to-end, alongside the operation role; you will be managing a team of up to 7 people

This is a remote role!

Hours:

Monday - Friday 09:00 - 17:30 (with occasional on call needed at weekends)

Duties and responsibilities of the Senior E-Commerce Analyst:

• Manage and support the full end-to-end movement of e-commerce parcels across road and air networks.
• Monitor flight performance closely, identifying delays, risks, and emerging trends before they impact service.
• Investigate root causes of performance issues and work with stakeholders to drive practical, long-term solutions.
• Conduct trend analysis across the full logistics network, using data to highlight improvement opportunities.
• Support continuous improvement initiatives focused on service, speed, cost reduction, and operational efficiency.
• Produce clear performance updates and insights for internal teams and senior stakeholders.
• Collaborate cross-functionally with transport, hubs, ven...