Delivery Support Engineer

A Career Without Limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

Since then, British Airways has gone on to deliver game-changing achievements. First we broke the record for the fastest transatlantic flight with Concorde. Then we became the very first airline to introduce fully lie-flat seats on board.

It was our exceptional engineering teams that brought these pioneering and original ideas to life.

This is your chance to join one of the most diverse and innovative departments at British Airways, at a time when we’re re-imagining the way we fly the skies.

Delivery Support Engineer

Responsible for supporting the EDM to deliver a stable Engineering plan and outstanding operational performance to support the 24hr Engineering Operation. As the Delivery Support Engineer, you will use your Technical and Procedural knowledge to support the EDM ensuring compliance is maintained and processes and procedures are followed. You will have daily interaction across Engineering and Combined Operations to deliver safe and serviceable aircraft on time to plan in order to meet our business goals.

• To support the EDM ‘on-shift’ and support the Operational Delivery Team and Maintrol
• To demonstrate the required hallmarks and behaviours using the information available to you to maintain Engineering operational oversight.
• Support the EDM to ensure aircraft compliance, managing all immediate airworthiness issues as they arise.
• Drive plan achievement and operational performance.
• Identifies and builds collaborative relationships with key stakeholders within engineering and across British Airways to ensure focus on providing customer satisfaction and plan delivery
• Promotes a culture of continuous improvement and challenges the status quo to drive improvement into operational processes and delivery
• Has responsibility for ADD / Op Def clearance process across Engineering and monitoring to drive success
• To manage the expeditious return to service of all unscheduled unserviceable aircraft worldwide
• Continuously monitors and acts to improve ETS for casualty and planned aircraft inputs
• To support the EDM in making "on the day" operational decisions and achieve the agreed performance measures, hold stakeholders to account for delivery of the plan by building relationships and identifying blockers that can be overcome.
• Communicate with a wide range of departments /colleagues across Engineering and Global Operations on a regular basis providing updates on operational issues as required.
• Arrange / co-ordinate / attend / manage meetings as appropriate to fulfil the responsibilities of supporting the EDM
• Support the development and maintenance of Engineering procedures for accidents, incidents and business continuity issues.
• Perform other assignments and duties as required.

• Adapt behavioural approach to suit different business situations.
• Proven decision-making skills in a complex business environment
• Using initiative to develop and delivering work packages in a planned environment
• Excellent influencing skills and ability to drive delivery and effect outcomes
• Excellent written and verbal communication skills, effective in a planned and operational environment
• Proven prioritisation skills and comfortable with ambiguity
• Ability to operate effectively in a high-pressure environment
• Strong leadership and people management skills
• Considerable experience working in a fast-moving operational environment.
• Management and leadership of professional and specialist staff in a regulated environment
• Considerable experience of working autonomously and managing competing priorities
• Operational management experience in large workforce areas
• Experience using Continuous Improvement processes to improve business performance.
• Uncompromising in safety and delivery
• Customer and colleague focussed
• Clear and articulate communicator
• Resilient under pressure.

• An appropriate technical / operational…