Customer Service & Reservations Agent – Heathrow

Customer Service & Reservations Agent – Heathrow

Join to apply for the Customer Service & Reservations Agent – Heathrow role at QDrive Performance Limited

Are you passionate about customer service and sales? At QDrive Performance, you’ll showcase your skills by ensuring our clients receive an effortless, five-star booking experience. You’ll manage reservations, support our luxury fleet, and be the friendly face of QDrive at Heathrow.

• Create premium rental experiences by maximising service and upsell opportunities.
• Advise international and VIP clients in person, by phone, and via partner concierge teams.
• Prepare contracts and manage payments.
• Oversee a luxury fleet of vehicles, advising on upgrades and extras.
• Support with vehicle handovers when required.

• Sales Talent:
  Confident in upselling and building client trust.
• Experience:
  
  Background in rent a car or travel.
• Communication:
  Professional, polished, and multilingual skills a plus.
• Flexibility:
  Able to work shifts, including weekends and bank holidays.
• Driving Licence:
  Full UK licence.

• Competitive base salary + commission (OTE £35,000+).
• 22 days’ holiday + bank holidays.
• Staff rental scheme for family & friends.
• Paid training and development opportunities.
• Employee wellbeing and support programmes.

QDrive Performance is London’s premium rent-a-car and chauffeur company, with a focus on luxury vehicles and world-class service. From Heathrow HQ, we serve hotels, private clients, and corporate partners across London and beyond.

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