Patient Services Representative

Overview

Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

• Serves as the first point of contact for patients and visitors
• Provides front desk and patient services support in a healthcare setting
• Manages appointment scheduling, check-in, and check-out processes
• Maintains accurate patient records and supports clinic operations
• Ensures compliance with HIPAA and organizational policies

• Greet patients and families in a friendly, professional manner
• Answer phone calls and respond to appointment-related inquiries
• Schedule, confirm, and reschedule appointments as needed
• Contact patients on recall lists and follow up on no-show appointments
• Register patients and obtain complete demographic and insurance information
• Verify insurance, collect co-pays and patient balances, and support billing processes
• Confirm daily physician schedules and assist with changes to improve patient flow
• Document patient wait times and enter electronic messages to other departments
• Maintain accurate and timely documentation in paper and electronic medical records
• Protect patient privacy and confidentiality in accordance with HIPAA standards
• Collaborate with physicians, staff, and departments to support quality patient care

• Strong customer service and interpersonal communication skills
• Excellent organizational and time-management abilities
• Ability to multitask efficiently in a fast-paced healthcare environment
• High level of accuracy and attention to detail in documentation and scheduling
• Professional demeanor and ability to work well with physicians, patients, and staff
• Commitment to teamwork, cooperation, and assisting others as needed
• Knowledge of HIPAA privacy and security standards
• Willingness to follow compliance guidelines and organizational policies