Career Navigator Assistant-Workforce Services; Houma, LA

Job Title:

Career Navigation Assistant

Reports To:

Career Navigation Manager

Division:
Mission Services-Workforce Development
Classification:
Exempt F/T

Work alongside Human Resources, Program Manager, job coaches, and other staff to assist with everyday duties that support clients throughout the three phases of the Opportunity Accelerator Framework; communicate with service providers to assist with the evaluation of client progress; offer counsel and guidance as needed; assist with the initiation of supportive service requests; maintain the operation of the computer lab;

instruct clients and staff in the use of computer lab technology and software applications; monitor client activities in the computer lab; and perform additional administrative duties as assigned.

This job requires knowledge of coaching and mentoring; working under direct supervision using standardized routines; providing information and/or advising others; assist staff with assigned tasks including data entry and research.

• Assist with the maintenance of case documentation (i.e., client records, including progress notes and all other relevant information to assist clients and to comply with grant requirements).
• Assist with the review and verification all documentation submitted to support request for assistance in accordance with program guidelines; explain to clients their rights, responsibilities, required actions, and other available services based on the clients’ ability to be successful.
• Ensure the accuracy of referral information referred from direct Funding Sources or Community Partners.
• Assist with the Interview, intake, and assessment of incoming participants to determine their needs/goals and facilitate warm handoffs upon enrollment into Workforce Development programming.
• Assist with the creation of assessments and evaluations to analyze participants knowledge and understanding of Job Readiness and/or PRE-ETS curriculum.
• Assist with maintaining documentation of attendance records and provide participation information to program managers and/or career navigators as applicable.
• Enter enrollment and service delivery data into case management system.
• Coordinate scheduling of clients for the purpose of maintaining computer lab operations and activities.
• Instruct clients in computer lab technology and software applications (e.g., answers questions, keyboarding, specialized programs, etc.) for the purpose of enhancing their understanding of lab operations and strengthening academic concepts.
• Monitor participant activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning and documenting digital learning progress in case management system.
• Create and research training exercises that will enhance the growth and development of the participants.
• Helps visitors by greeting, welcoming, and directing them appropriately.
• Directs visitors by maintaining employee and department directories.
• Notifies company personnel of visitor arrival.
• Stay informed of any policies, procedures, or activities of assigned program(s) and comply with those changes as appropriate.
• Stay informed of program operations and assist in the development and implementation of corrective action plan where needed.
• Conduct outreach to community providers and employers to gather collateral information in support of service planning as needed.
• Maintain professional knowledge in applicable areas and keep abreast of changes in job-related rules, statutes, and laws; read and interpret professional literature; attend workshops, meeting, and seminars if applicable.
• Adhere to work site rules and regulations regarding company policies, dress, parking, lunch, and breaks, etc.
• Keep the Program Manager and Program Director informed of unusual and/or crisis situations as they arise.
• Actively participate in team meetings and trainings.
• Complete other tasks as assigned.

• Ability to organize, work effectively, conceptualize, and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to maintain good working relationships with…