Concierge - Part Time; Day Shift

Concierge - Part Time (Day Shift) page is loaded## Concierge - Part Time (Day Shift) locations:
AR Hot Springs time type:
Part time posted on:
Posted Yesterday job requisition :
R3156##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** Concierges are the first point of contact with guests. A concierge assists guests by performing various tasks such as making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc. Always presents a friendly and professional image at the Hotel/Casino.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The following and other duties may be assigned as necessary:
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
* Maintains strict confidentiality in all departmental and company matters.
* Provides impeccable guest service to all guests
* Ensures customer needs are met: provide directions; suggestions for restaurants.
* Coordinates special events or special projects.
* Assists guest with problems with hotel services.
* Provides information on the geographical area.
* Suggests site-seeing locations, provide directions and arrange tours.
* Assists guests in making travel arrangements to and from airports or other local destinations.
* Makes reservations for meals at various restaurants.
* Follows established procedures and policies of the Oaklawn Racing Casino Resort.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* High School Diploma or GED required.
* One-year guest service experience required.
* Concierge experience preferred.
* Must be able to handle several projects and tasks at the same time.
* Must be able to perform the physical job duties of all Guest Services team members.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
** CERTIFICATES, LICENSES, REGISTRATIONS
** Must be able to obtain and maintain an Arkansas Racing License.
** OAKLAWN HOT SPRINGS ARKANSAS IS AN EQUAL OPPORTUNITY EMPLOYER.
***** It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.**
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