Client Service Specialist

Overview

Eldercare Insurance Services (EIS) is a division of Integrity with over 30 years of experience in the insurance industry. It is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. EIS leverages a network of independent insurance agents, a career distribution sales force and an internal call center to help thousands of Americans obtain coverage each year.

EIS is based in Hot Springs, Arkansas.

Eldercare Insurance Service is seeking a dedicated Client Service Specialist to join our on-site call center. The ideal candidate will handle a variety of customer service interactions, focusing on issuing insurance products that best fit the consumer  individual needs and building and maintaining strong, long-lasting relationships with clients.

• Provide exceptional service and support for clients and team members
• Demonstrate a genuine passion for helping others
• Monitor and ensure proactive and timely communication to clients, address inquiries, and offer quality recommendations
• Act as an escalation point for complex or sensitive client issues, guiding the team to resolve matters promptly and effectively
• Manage calendars and schedule appointments, providing callbacks and follow-up calls as needed
• Respond to clients via inbound call, email, or website
• Transfer calls to licensed agents as needed
• Follow company policies and procedures
• Follow call center workflows and desktop procedures
• Maintain call center metrics as determined by management
• Complete miscellaneous tasks as assigned by management

• High School diploma or equivalent required;
  Bachelor's degree preferred
• Effective communication, both oral and written
• Highly detail-oriented
• Positive attitude and ability to work well with others
• Prior call center experience preferred
• Able to juggle multiple tasks in a fast-paced environment
• Strong attention to detail, especially when entering data
• Team player who is ready to help out and focus on daily priorities
• Confident with Microsoft Office tools (Word, PowerPoint, Excel, Outlook)
• Comfortable communicating professionally via phone and email with clients
• Well organized, self-driven, and able to work with limited supervision
• Resilient under pressure with problem-solving skills
• Motivated to learn quickly and grow with the company

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, Integrity embraces a broad and innovative approach to serving agents and clients. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

We put our people first. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.