Director, PQV Trending and Insight

Overview

Job Category People Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Job Function Quality

Job Sub Function Customer/Commercial Quality

All Job Posting Locations Beerse, Antwerp, Belgium;
Horsham, Pennsylvania, United States of America;
Schaffhausen, Switzerland;
Titusville, New Jersey, United States of America

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific countries that align with your preferred locations:

North America - Requisition Number: R-054770

Europe - Requisition Number: R-055481

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for Director, PQV Trending and Insight to be in New Jersey and Pennsylvania.

• Provides leadership and support in execution of the centralized complaint trending process and associated systems globally. Manages overall product quality complaint trending process including evaluating and coordinating within PQV and with JJIM business partners in the investigation of product quality complaints trends. Evaluates data and prepares routine and ad hoc reports for management and partners. Performs statistical analysis to identify trends/patterns in complaint data.
  
  Monitors complaint trending process for continuous improvement. Works with the business partners to ensure appropriate investigations are completed and closed in a timely manner.
• Establishes and maintains processes and procedures to ensure complaint trending is meeting and exceeded for timely processing and investigation of complaints, notification to management, insights, and trending. Maintains a process for system surveillance and timely escalation to management of adverse trends within the product quality complaints data. Manages and oversees processes for system-wide collection and reporting of metrics that demonstrate the acceptable functioning of the quality system and illuminating areas for improvement.
• Focus on end-to-end complaint process insights and proactively drive quality improvements using complaint metrics, process opportunities, and benchmarking data. Collaborate with cross-functional teams to develop and implement effective action plans, manage risk registers, and support audit readiness. Drive robust complaint handling practices, focusing on procedural enhancements, and data to inform strategic decisions and to maintain high standards of quality and compliance.
  
  Leverage the Complaint Vigilance Review Board (CVRB) to inform and drive actions related to product and process risk.
• Leads or participates on PQV and Commercial Quality project teams; supports development, effective implementation, continued maintenance, and ensures compliance is achieved and standards are met. Represents PQV processes to regulatory agencies, and support regulatory inspections. Ensures audit readiness of PQV processes and documentation. Liaison between PQV and Product Quality Management, IM Supply Chain Quality, Commercial Quality, Medical Safety, and other JJ IM organizations to ensure comprehensive, cohesive, and consistent process…