Program Manager

Position Summary

Responsible for the successful development, implementation, schedule, and cost performance of a major program, or multiple programs, through subordinate program/project managers (non-tech), in accordance with contract requirements and company policies, procedures and guidelines. Acquires follow-on business associated with areas of responsibility and supports new business development by leading major proposals personally, or through subordinate program/project managers. Manages a directorate within a division.

Has supervisory and developmental responsibilities within a functional area. The program director manages one or more projects or programs, may manage an operating office and supervises professional and technical personnel performing in their customary disciplines. Maintains aggressive efforts to achieve objectives. Acts as a technical liaison with vendors. Trains and supervises personnel. Assists in proposal process and coordinates with Pricing Department when required.

Responsible for all phases of the program budget. Performs analysis for contract reviews with various software. Develops Quality Assurance Programs for all products and services. Prepare Staffing Plans, including skill and labor mix, to support contract operations. May be responsible for recruiting, interviewing, and hiring staff. Assign staff and provide technical direction as necessary to complete task. Monitor contract, subcontract, and funding;

prepare forecasts of program financial performance. Develop and deliver required contract, departmental, project and/or financial reports.

• Provide clear objectives and direction in line with project/program scope
• Maintain accurate reporting of program and project performance, including external customer scorecards and survey results to drive improvements within team
• Drives accountability for performance to key objectives
• Coordinate resource sharing with Program Managers and scheduling
• Conduct lessons learned review with team
• Negotiate with customers for expedites and change order costs
• Review make/buy decisions within program/projects to support cost and/or schedule
• Identify and manage cost reduction initiatives including material, labor and tooling savings
• Lead technical inquiries to understand and improve quality issues
• Resolve customer related delays (CSTOPS)
• Solve customer problems and meet their needs
• Negotiate with customers regarding purchase order placement, quote determination, lead times, tooling, digital data, pricing, contracts, shipment dates, and delivery reports, etc.
• Communicate with customers to verify orders, define and make targets accordingly
• Serve as primary customer point of contact for on and off-site visits
• Prepare and present program review and marketing information to customers
• Build customer relations through regular customer contact
• Conduct analysis of customer potential and present recommendations to management
• Identify and resolve potential risks
• Ensure programs are adequately resourced: materials, tooling, personnel, customer-provided items, outsourced items
• Other duties as assigned

• Experience and Education
  • Bachelor's Degree, or equivalent, with 18+ years of experience or a Master's Degree with 16+ years of experience.
  • At least 6 years progressively responsible management positions.
• Technical Skills
  • Ability to identify and resolve problems in a timely manner or develop alternative solutions
  • Proficient in the use of all Microsoft Office programs and Windows operating system
  • Ability to thrive in a changing, fast-paced growing and dynamic business
  • Detail oriented and able to manage multiple projects simultaneously
  • Strong written and verbal communication skills
  • Excellent organization skills and attention to detail
• Physical Requirements
  • Extended screen time
  • Long periods of sitting
  • Potentially long hours
• Supervisory Responsibilities
  • Manages experienced professionals who exercise latitude and independence in their assignments.
  • Often heads one or more sections or a small department.
  • Selects and hires candidates for management positions within department.
  • Conducts performance evaluations and salary reviews for assigned staff.
  • Responsible for the development of departmental policies.
  • The functional activities will be the most complex and decisions will have a major impact on business operations for the entire directorate and throughout the company.
  • Directs through lower level management levels.
  • Has responsibility for managing a function that includes multiple related departments.
• Travel Required:
  
  Occasional

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to…