Senior Manager, Order Fulfillment Process Strategy & Programs, CAR-T

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Job Function
Customer Management

Job Sub Function
Non-Technical Customer Service

Job Category
Professional

All Job Posting Locations
Horsham, Pennsylvania, United States of America

We are recruiting for a Senior Manager, Order Fulfillment Process Strategy & Programs, CAR-T, to be located in Horsham, PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

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The Senior Manager, Order Fulfillment Process Strategy & Programs leads the strategic planning and governance of the US Order Fulfillment project portfolio, ensuring effective prioritization, resourcing, and execution of key initiatives. This role serves as the central intake point for process changes and represents Order Fulfillment within critical cross‑functional governance forums. As a project leader, the Sr. Manager provides end‑to‑end project oversight, from planning and risk mitigation to stakeholder communication.

Through close collaboration with cross‑functional partners, the Sr. Manager develops and advances plans that enable the Order Fulfillment team to evolve and meet the organization’s business requirements.

• Own and manage the US Order Fulfillment project portfolio, including prioritization, scoping, resourcing, budgeting, and governance.
• Serve as the primary intake lead for process change requests, ensuring thorough assessment and alignment.
• Represent US order fulfillment in key cross‑functional project governance forums.
• Lead project and program management for strategic Order fulfillment initiatives.
• Lead initiatives to build business processes that leverage AI into our ways of working.
• Oversee end‑to‑end project planning, execution, risk management, and stakeholder communication across assigned programs.
• Lead the change management strategy for integrating AI into business processes, ensuring teams understand, adopt, and operationalize new ways of working.
• Maintain and continuously enhance end‑to‑end process flows and operational plans across the US Comm Ops landscape.

You are a strategic, operationally minded leader who thrives at the intersection of process, people, and technology. You’re energized by solving complex challenges that improve both the customer experience and the effectiveness of the teams who support them including call center operations and the data & analytics partners who power customer‑facing tools. You bring structure, clarity, and calm to fast‑moving environments, and you take pride in building scalable processes that make work easier, smarter, and more efficient.

You’re naturally curious and enjoy diving into data, listening to cross‑functional partners, and turning insights into meaningful improvements. You hold yourself and others to high standards, communicate transparently, and embrace accountability. You…