Multi Trade CFTOPP

Overview

• Demonstrating excellent operational skills whilst providing skilled workmanship within the building trades as part of a multidisciplinary team maintaining, servicing and improving the councils housing and property stock.
• To self-manage work within the requirements of the delivery; liaising with customers to enable the smooth running and completion of each job, providing diagnoses and making recommendations regarding the remedial work required to defects.
• To provide a high quality and excellent level of service to the residents of Southwark, focused on achieving required turnaround in accordance with council targets and to required standard.

• To provide knowledge, understanding and execution of installation, repairs and maintenance, inspection of equipment of operational buildings, features and fittings within housing managed stock and infrastructure.
• To be responsible for completing a range of Repair & Maintenance work to a professional standard and highly productive level, acting with minimum supervision and a large degree of self management.
• Carry out to the highest standard all aspects of repair / renewal work to items in various trades such as ground works, carpentry, plumbing, glazing and finishing trades (painting & decorating, plastering / tilling). Undertake a broad range of multi-skilled repair activities to provide a comprehensive repair service.
• To maintain a level of knowledge and skill necessary to effectively perform the duties of the post and comply with any appropriate standards of continuing professional development.
• To ensure all work and related activities are carried out in accordance with current H&S legislation, Southwarks safety management systems, contract specifications/instructions and good working practices at all times.
• To provide support, guidance, training and mentoring for apprentices, trainees or work colleagues through specialist knowledge and experience.
• Carry out a range of specified works both as an individual craft professional and as a member of a multi-skilled team, refurbishing properties As directed by Supervisor/Management undertake inspection activities and when required by management to assist in emergency call outs. Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions.
• Work in a range of properties throughout the Borough, including occupied tenancies and offices and unoccupied buildings. Providing a service to a diverse range of customer and clients adopting and adhering to Customer Services and Equal Opportunities policies whilst being responsive to conflicting priorities based on resident need, vulnerability and corporate policy.
• Be responsible for an allocated vehicle for use while on duty. The role holder is therefore required to ensure that the vehicle is safely and correctly driven and all equipment, materials safely stored. Be responsible for the content of the vehicle at all times while in their possession. The role holder is therefore required to ensure the security of all materials and tools and that no equipment are kept unsafe in vehicles over night.
• To maintain plant, tools, vehicle and materials as ensuring all is fit for purpose and maintained to required standards.
• To identify tools and materials needed for works, maintaining stock impress for materials, parts and tools, ensuring effective and efficient use of resources for service delivery.
• To work with mobile technology to aid modern ways of working within the business unit and wider council departments. To gather and record data for information systems managing asset inventories and attributes.
• To plan and organise a variable workload in order to meet deadlines to the required standards, being able to read and interpret work specifications, instructions and drawings.
• To utilise all Personal Protective Clothing and Equipment in line with designated tasks and adhere to method statements, risk assessments, codes of practice and all appropriate legislation and regulations.
• Promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholders involvement at the heart of the service. To provide excellent customer care to all.

Southwark Repairs provides 24 hours, seven day a week repairs and maintenance services to the residents of Southwark Council housing stock. The service delivers approximately 50,000 individual repair orders and over 1000 refurbishments to void properties each year.

The priorities for the division to which this role will be a major contributor are:

• A Fit for the Future Service that puts the residents needs at the heart of the service
• To deliver the service well, so our residents say they are:
• Proud of their home, their block and estate
• Living in a safe, well maintained home and building
• Listened to by their landlord
• To invest in people and actively manage individual and…