Head Receptionist

Overview

The role of the Head Receptionist is to:

• è Ensure customers and visitors receive an immediate welcome.
• è Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.
• Department/Business/
  
  Location:
  
  Site Crawley JLR
• Reports To:
  
  Head of Business

• è Ensure reception area is staffed and kept tidy at all times.
• è Direct customers towards the seating area and offer refreshments while they are waiting.
• è Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
• è Establish and maintain a system to monitor the whereabouts of key staff at all times.
• è Keep customer refreshments stocked up at all times.
• è Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
• è Correctly process all outgoing post ready for despatch each evening.
• è Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.

• è Smart appearance.
• è Competency in numeracy, literacy and IT.

Desirable

• è Relevant previous job history.

Monday - Friday 8am - 6pm

The job description includes general information about the Harwoods Group and its values. This section has been removed to keep the description focused on the role responsibilities and qualifications.

• IT Literacy
• Numeracy
• Organisational Skills
• Smart Appearance