Team Manager - Platform Operations; Maternity Cover

Description

We re looking for a Team Manager to lead and develop a high-performing team within Platform Operations. This is a fixed term contract role starting in February 2026. You ll oversee all aspects of the team s activities, ensuring accurate and efficient processing while maintaining excellent service and good customer outcomes. The role requires strong leadership, deep knowledge of platform processes, and the ability to collaborate effectively with stakeholders.

What you'll do

• Manage a team of Operations and Senior Operations Associates, providing coaching, guidance, and performance feedback.
• Oversee end-to-end processes, ensuring timely and accurate completion.
• Develop and implement operational procedures, controls, and best practices to improve efficiency and mitigate risk.
• Collaborate with other managers to deliver consistent, high-quality service across the Platform.
• Monitor and resolve operational issues, working with relevant teams.
• Drive process improvements and automation initiatives to reduce manual interventions.
• Report and present accurate MI on team performance and operational issues to senior management.
• Lead team meetings and actively contribute to management forums.
• Set goals and hold regular check-ins with your team.
• Attend service calls with adviser firms, third-party users, and suppliers when required.

The knowledge, experience and qualifications you need

• Investment Management Certification (or studying towards).
• Ability to work under pressure and adapt to a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Excellent numeracy and literacy skills.

What You ll Be Like

• Committed to Treating Customers Fairly and delivering a duty of care to clients.
• Self-starter with a positive attitude and willingness to embrace change.
• Strong time management and prioritisation skills.
• Able to engage and motivate others effectively.

The base

You ll be based at our Broadlands Business Campus near Horsham, West Sussex. The campus offers a spacious, modern working environment with an on-site restaurant, coffee shop, and gym. We also provide a regular shuttle bus to and from Horsham s mainline train station.