Client Operations & Oversight Manager

Job Description

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The role of Oversight and Client Operations Manager will primarily be focused on managing the day-to-day responsibilities of the Oversight and Client Operations Team.

This role will involve leading the team responsible for Investment Restriction compliance management, ensuring effective pre and post trade mandate restriction monitoring - covering a wide range of products including (but not limited to) Equity, Fixed Income, Multi Asset, Solutions, QEP, EMD/Commodity and Property via our monitoring systems - predominantly Aladdin. Alongside leading the oversight roles relating to Accounting Service and Reconciliation.

The role holder will form part of the Client Mandate Lifecycle Management team responsible for managing the Oversight and Client Operations Team and ensuring all team members are cross trained in all aspects of the wider Client Mandate Lifecycle function. Ensuring Analysts adhere to defined processes and procedures, updating KPIs which cover their function. The role will be required to liaise with various levels of internal stakeholders across many countries;

communication and stakeholder management skills are therefore essential.

• Ensuring day to day BAU monitoring follows processes and delivers expected outcomes
• Co-ordination and support of mandate onboarding and change
• Support of business teams to investigate and resolve queries
• Management of the UST oversight Analysts ensuring high levels of oversight are maintained and service deliverables are monitored and reported on.

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

• Lead a team of analysts responsible for Investment Restriction Compliance Management and UST oversight functions.
• Develop a high-performing team, fostering a collaborative and inclusive culture to drive exceptional results.
• Manage relationships with Investment desks / Product / Client Executives across all asset classes on investment guidelines related matters and issues.
• Oversee and ensure completion of the daily tasks: eg provide advice and assist pre-trade violation overrides. Complete overnight monitoring; elevate and follow through issues appropriately. Support delivery as needed.
• Ensure that issues with service are fed back to the team and resolved.
• Escalate and work closely with vendors to ensure resolution of issues.
• Aid delivery of mandate investment guideline on-boarding and change activities including supporting initial impact assessments and implementation onto the Aladdin platform.
• Collaborate with global coding and oversight teams to implement consistency, best practice and enhance the control environment.
• Ensure that queries received by the team are understood clearly and resolved to a high standard of quality and in a timely manner, continuously ensuring a robust and efficient control environment.
• Represent the team in audit, regulator, and client queries or visits, coordinating requests and ensuring timely delivery of responses.
• Oversee, coordinate and review the output of tasks performed across the Portfolio Compliance functions.
• Provide analysis of gaps and troubleshoot errors and provide onward communication / training to message risks / gaps, propose innovative tested solutions.
• Responsible for ensuring business controls are implemented and adhered to.
• Support Head of Client Mandate Lifecycle to identify risk, enhancements opportunities, provide team KPIs and lead/contribute to other key initiatives and projects as required.
• Keep abreast of changes in the industry and regulations by attending relevant conferences and reading relevant industry publications.
• Act as an…