Team Leader, Healthcare

Join to apply for the Team Leader role at Care Outlook Community

Care Outlook has been an expanding, leading home care provider in London and the South East of England since 2005. Our Care team is friendly, we are passionate about the high‑quality support we provide, and we offer a collaborative workplace where you can build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service, Highwood Mill.

• Direct management of the care team, monitoring staff development through supervision, appraisals and training to help them deliver a high‑quality service
• Creating, managing and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care and risk planning meet best practice and customers’ aspirations
• Working with the Recruitment Team to ensure sufficient current and future staffing levels
• Providing care services to service users in an emergency, arranging emergency cover when required and covering all/any calls reasonably where required
• Ensuring that the telephones are answered promptly and people are spoken to politely and respectfully
• Working alongside the Branch Manager, ensuring that all quality standards, complaints and comments are dealt with promptly
• Participating in the paid on‑call rota
• Implementing measures to comply with CQC regulations and work to achieve the best care standards possible

• Salary £24,000 – £26,000
• Company‑issued mobile phone
• Ongoing support and professional development
• 20 days holiday plus bank holidays
• Opportunity to work in an expanding leading home care provider

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on‑call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC compliance (essential)
• Experience in care coordinating or at least 2 years working within health & social care (preferred)
• Full driving licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role!