Core Infrastructure Senior Officer

Overview

In this role, you will support the Core Infrastructure Team Manager in managing and developing the Council's core infrastructure services, with a strong focus on security vulnerability management, application patching and modern endpoint management using Microsoft Intune and SCCM. You will play a key part in supporting the Council's approach to device compliance, application patching and configuration, helping to maintain a secure, stable and well managed technology environment.

As a subject matter expert in application management, endpoint management and vulnerability remediation, you will provide both strategic and operational advice and technical input. Working collaboratively across IT teams, you will help ensure timely remediation of vulnerabilities to support secure and efficient service delivery. You will take responsibility for the day to day operation, maintenance and continuous improvement of the Council's IT infrastructure, ensuring high performance, resilience and best value.

Through your work, you will also contribute to the Council's wider priorities by helping deliver reliable, well designed IT services that enable effective operations and positive outcomes for staff and residents.

• A relevant Degree, HNC or equivalent qualification, or substantial professional experience in a related field, alongside appropriate technical credentials such as specialist technical qualifications
• Proven written and verbal communication skills, with the ability to influence, engage and collaborate effectively with a wide range of stakeholders.
• Ability to work effectively in complex environments and manage competing demands.
• Strong analytical and problem-solving skills with attention to detail
• Demonstrable experience delivering communications and collaboration platforms
• Support the management of infrastructure components such as servers, endpoint platforms and configuration baselines, working closely with internal teams, suppliers and customers.
• Assist in the support, administration and enhancement of Microsoft Intune and SCCM for device and application deployment, patching, compliance, configuration and application delivery.
• Use the service management system to manage and record all work, keep customers informed, prioritise tasks, set appropriate expectations and contribute to the team's broader objectives.
• Provide effective operational support across the infrastructure, applications and endpoint management environment to ensure services remain stable, secure and efficient.
• Identify, analyse and manage vulnerabilities across the infrastructure, applications and endpoint estate, coordinating patch deployment, configuration changes and remediation activities.
• Monitor and support the health and performance of infrastructure services and compliance policies, while contributing to the team by sharing technical knowledge, offering guidance on tooling and technologies and supporting mentoring and team development activities.

• A relevant Degree, HNC or equivalent qualification, or substantial professional experience in a related field, alongside appropriate technical credentials such as specialist technical qualifications
• Proven written and verbal communication skills, with the ability to influence, engage and collaborate effectively with a wide range of stakeholders.
• Ability to work effectively in complex environments and manage competing demands.
• Strong analytical and problem-solving skills with attention to detail
• Demonstrable experience delivering communications and collaboration platforms
• Experience with Microsoft Intune and SCCM is desirable

This role has a starting salary of £47,142 per annum, based on a 36-hour working week. You will be based at our Woodhatch Place office in Reigate. We support hybrid working with an expectation to be office based 2 days per week. This is a 2 year fixed term contract opportunity.

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents