Customer Service Advisor

Overview

Join to apply for the Customer Service Advisor role at Telecom Acquisitions Limited
. This is a permanent, full-time position based in Horsham. Basic Salary £25,397k + Bonus + Benefits.

• Handling inbound calls from customers with professionalism and empathy
• Resolving billing queries and explaining charges clearly and accurately
• Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
• Responding to general enquiries about services, packages, and account details
• Handling complaints with tact and urgency, aiming for first-contact resolution
• Logging all interactions in our CRM system with precision and detail
• Collaborating with internal teams to escalate and resolve complex issues
• Contributing to service improvement by sharing customer feedback and insights

• A natural communicator with a warm, confident phone manner
• Previous experience in a customer service or contact centre environment (telecoms a plus!)
• Strong problem-solving skills and the ability to stay calm under pressure
• Tech-savvy and comfortable navigating multiple systems
• A team player with a proactive, can-do attitude
• Passionate about delivering a 5-star customer experience

• Competitive base salary + performance-based bonuses
• 25 days holiday + bank holidays
• Hybrid working options after probation
• Ongoing training and career development
• A vibrant, supportive team culture
• Staff discounts on broadband and telecom services
• Regular team socials and recognition rewards

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Other
• Industries:
  Telecommunications

Ready to join? Apply now at  and start your journey with TAL today.