Warranty Administrator

Warranty Administrator - PSV / Commercial Vehicles

Location: Southwater, West Sussex

Salary: £28,000 - £30,000 (DOE)

Position: Full-Time | Permanent

Hours: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-3:00pm

An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex. This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You'll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers.

• Receive, review, and process warranty claims from workshop and aftersales teams
• Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
• Submit warranty claims and monitor progress through manufacturer portals
• Follow up on delayed or rejected claims, providing supporting evidence where required
• Communicate clearly with internal stakeholders regarding claim status and expectations
• Coordinate warranty-related repairs and replacement parts with suppliers and vendors
• Maintain accurate records of warranty parts, paperwork, and approvals
• Monitor manufacturer recalls and warranty policy updates
• Carry out warranty audits to ensure compliance and reduce rejection rates
• Track warranty financial performance, recovery values, and claim turnaround times
• Process internal jobs including documentation, retail quotations, and invoicing
• Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
• Work closely with Workshop, Parts, Aftersales Management, and Finance teams
• Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance

• Minimum 2 years' experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
• Strong understanding of manufacturer warranty processes and procedures
• Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
• Confident using Office 365 and web‑based warranty portals
• Strong analytical and problem‑solving skills
• Excellent organisational skills and attention to detail
• Professional communication skills with internal teams and external manufacturers

• £28,000 - £30,000 basic salary (depending on experience)
• Monday to Friday working pattern with early finish every Friday
• 25 days holiday plus bank holidays
• Workplace pension scheme
• Statutory sick pay
• Employee benefits portal
• Stable, long‑term role within a growing aftersales operation
• Opportunity to develop your career within the commercial vehicle sector

Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued.