Global IT Helpdesk Manager - FTC

Essential

Skills:

• All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business.
• Minimum of 5 years’ experience in a fast-paced end-user IT support environment.
• Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritization, escalations, general user support, etc.
• Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Fresh service is desirable but not essential).
• Demonstrable experience of developing IT processes, workflows, and automation.
• Proven track record of stakeholder management.
• Effective project and time management skills.