Store Manager, Retail & Store Manager

Join Vision Express in Romford Roneo as a store manager and take the next step in your optical retail career. This is a small, well established Tesco store with two optometrists and four experienced retail optical assistants, making it a great opportunity for someone stepping into, or developing within, store management.
We're looking for a reliable, peoplefocused leader with a positive, honest approach - someone who builds strong customer relationships, brings energy to the role, and consistently delivers excellent service and NPS growth.
About the role
As Store Manager, you'll lead and support an experienced team to deliver outstanding customer experiences while driving store performance. You'll be handson on the shop floor, role-modelling Vision Express values and ensuring every customer feels cared for.
You'll be responsible for:

• Leading, motivating and developing your team

• Driving customer satisfaction, loyalty and NPS

• Managing daily operations, performance and resource planning

• Upholding Vision Express standards and brand values

• Building longterm relationships with customers and colleagues

• This role suits someone who enjoys engaging with people, leads with integrity, and takes pride in doing the right thing.
What we're looking for:

• Strong customer focus and passion for service

• Confidence leading a small, established retail team

• Positive energy, reliability and emotional intelligence

• A handson leadership style with good problem solving skills

• Ability to improve performance and drive results
Experience in optical retail or store management is beneficial, but we welcome applications from candidates ready for their first Store Manager role.
Benefits

• Free eyewear up to £550 annually (immediate eligibility)

• Bonus up to £8,280 ontarget / £16,560 stretch, based on performance

• Family & friends discounts plus free eye tests

• 33 days annual leave, with buy/sell options

• Employee Assistance Programme

• Opportunities to support the One Sight Essilor Luxottica Foundation
Why Vision Express?
With over 550 stores across the UK and Ireland, Vision Express offers genuine career development in a culture built on trust, inclusion and collaboration - where people feel proud of the care they deliver every day.