Quality Manager

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

PURPOSE

Rite-Hite is seeking a Quality Manager to build and maintain a robust quality management system. In this role, you will develop a problem-solving approach to address daily quality concerns at our Horn Lake, MS facility
. You will be preparing the location for ISO-compliant business systems and drive operational excellence principles across all functions to support continuous improvement in processes and performance metrics.

• Follows through on set processes and ensures adherence to best production practices and product quality standards.
• Reviews customer specifications and/or drawings and ensures consistent compliance to customer quality specifications, drawings, etc.
• Provides information to Engineering and Purchasing regarding repeated quality issues in terms of production, installation, service, etc.
• Develops and implements quality and process improvement plans, programs and procedures using continuous improvement techniques such as the 5 WHYs, 7 Step Problem Solving, PDCA, and other analysis methods.
• Coordinates the investigation of problems and develops disposition and corrective actions for recurring discrepancies.
• Must be able to use small quality hand tools such as calipers, etc.
• Must be able to read and interpret blueprints.
• Performs audits as required against the product, product components, subassembly areas, and uses independent judgement for structural and functional aspect of the product.
• Performs process audits of production and support functions to identify gaps and validate effectiveness of improvement activities.
• Develops, deploys, and maintains the quality management system.
• Develops, deploys, and maintains the supplier quality development process in conjunction with the Materials department.
• Applies Lean Manufacturing and Six Sigma tools and methodology in the implementation of manufacturing excellence initiatives.
• Audit business processes to ensure compliance to the management system.
• Facilitates employee engagement in problem solving activities and teaches problem solving methodologies throughout the organization.

• Develop and prepare accurate data and reviews summaries with Engineering, Manufacturing, Purchasing and other departments as required.
• Inspect and test returned parts to determine disposition.
• Lead quality meetings.
• Provide descriptions, documentation and recommendations to Purchasing regarding quality concerns / component improvements.
• Visit and audit key suppliers to drive improvements in supplier performance of quality, cost, and delivery.
• Ensure proper and timely disposal of vendor parts to be returned.
• Work with Engineering and Manufacturing to facilitate product and process improvements consistent with Lean Manufacturing practice.
• Manages and maintains the quality database, including the status of each quality improvement issue and its resolution (QIR, QAR, and ECNs).
• Conduct trend analysis of quality concerns to establish strategic program direction.

Manages 6-12 direct reports. Is responsible for the overall direction, coordination and evaluation of this unit of the business. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning and directing work; appraising performance via the development of measurable objectives; rewarding and disciplining employees; addressing complaints and resolving problems.

Six sigma certification or equivalent problem-solving experience is required.

Bachelor's degree and minimum 5 years of experience or equivalent combination of education and/or experience in a manufacturing environment. The individual must be well organized, with excellent written and verbal communication skills. Working knowledge of Lotus, Microsoft Office, JD Edwards and AS400 is desired. Basic understanding of Excel including charts, graphs and data analysis.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical…