Pharmacy Manager

Job Overview

Sign-On Bonus Available up to $50,000!

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow, improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Oversees pharmacy staff performance and engagement and ensures the professional development of pharmacy staff through training, coaching, and formal performance management initiatives.

• Patient Experience
  • Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
  • Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and clinical or wellness services such as immunizations, diagnostic testing, and patient outcome services).
  • Participates in events that reflect the unique communities served as requested by Store Manager, Healthcare Supervisor, or District Manager.
• Operations
  • Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, cost-saving options, and over-the-counter products. Refers to the medical provider as needed to ensure correct medication use and satisfactory service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Reviews, interprets, and accurately dispenses prescribed medications, as required.
  • Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures to promote efficient workflow, oversees staff scheduling, assigns roles, coordinates activities, and solicits team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
  • Ensures compliance with Good Faith Dispensing policies in conjunction with state and federal controlled substance laws when filling prescriptions.
  • Collaborates with Store Manager to define and develop new strategic business opportunities.
  • Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers. Supports pharmacy staff and patients with information technology and identifies opportunities to improve productivity.
  • Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participates in third-party audits as needed.
  • Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies; suggests alternatives and answers questions. Includes clinical services such as diagnostic testing and disease state management as applicable.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
  • Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product reviews following company procedures and guidelines.
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes to ensure a functional, presentable, and efficient pharmacy.
  • Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers).
• People & Performance Management
  • Collaborates with Store Manager on pharmacy staff hiring, disciplinary actions, and termination as necessary, ensuring compliance with employment laws.
  • Establishes expectations and goals with Store Manager; promotes teamwork and fosters a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages staff performance through training and formal performance reviews.
  • Identifies high-potential team members and works with Store Manager on career progression.
  • Addresses employee relations concerns. Maintains…