Universal Representative
Listed on 2026-03-12
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep
Overview
Salary Range: $17.77 - $22.21 Hourly
Level: Entry
Position Type:
Part Time
Job Shift: Day
Education Level: High School
Category:
Customer Service
The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.
JobQualifications
- EDUCATION/CERTIFICATION: High School diploma or equivalent.
- EXPERIENCE
REQUIRED:
One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.
First Light Federal Credit Union is an Equal Opportunity and affirmative action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).