IT Service Specialist

Overview

Freudenberg is a global technology group focused on protecting people and the environment, and optimizing industrial processes. We serve automotive, consumer goods and industrial customers with leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, we are guided by strong corporate values in our aspiration for innovation, efficiency and highest customer focus.

We employ around 3,500 colleagues and generate an annual turnover of about 670 million euros.

Location: Hopkinsville, KY — On-Site

Freudenberg Residential Filtration Technologies Inc. supports our team with opportunities to grow within a global organization.

• Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations.
• Troubleshoot and maintain systems, diagnose common technical problems, and escalate complex issues to maintain reliability and performance.
• Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users.
• Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality.
• Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support or helpdesk roles.
• Strong ability to troubleshoot hardware and software issues effectively.
• Basic knowledge of networking principles, hardware setups, and software configurations.
• Familiarity with helpdesk ticketing systems and tracking resolution metrics.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.