Seasonal Customer Service Representative

Overview

Rainbow Treecare (a division of Rainbow Companies) is seeking a Seasonal Customer Service Representative to support our team. This is a full-time position with regular hours from 8:00 a.m. to 5:00 p.m. CST during our busy season (approximately February through October), with the potential to transition to a year-round role. You should excel at customer service, work well in a team environment, and be driven to succeed.

• Responds promptly to all client questions by phone, email, and text
• Schedules consultations for customers as needed
• Keep detailed records of client interactions, transactions, inquiries, complaints, or comments, as well as actions taken
• Handles customer escalations with the support of the Customer Service Lead

• High school diploma or equivalent
• Proficient in Microsoft Office (Outlook, Excel, and Word)
• Proficient in using phone software and headset
• Preferred Qualifications:
  
  B.A. or equivalent
• 3+ years customer service experience
• Experience in tree care, lawn care, or related fields

While performing the duties of this job, employees are regularly required to sit for extended periods of time, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Rainbow Companies was founded in 1976 with a vision to preserve the historic American elm trees in Minnesota. We have evolved into a multi-faceted company dedicated to serving clients around the world, transforming the way ecosystems are maintained. Rainbow is a 100% employee-owned company, and our employees are the core of our success. We work collaboratively and foster teamwork through communication and integrity.

We are guided by our core values in which we work and succeed. At Rainbow, we celebrate our differences and are an Equal Opportunity Employer. We will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other protected status.