Team Leader Homeless Service

Hours: 37.5 hours per week, Monday – Friday (including bank holidays): occasional weekend

Job Type: Permanent/Fixed Term

Shortlisting: TBC

Interviews: TBC

Based in Hopewell House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.

• Maintain excellent communication with YMCA Together Management team
• Managing a small caseload of service users
• Attend, or in the absence of service managers, hold fortnightly team meeting
• Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
• Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
• Prepare for QAASU inspections as required.
• Identify any training needs within the support team and address these alongside the L and D department.
• Holistically look at the Hostel and liaise with the housing team to ensure that it meets the criteria of a psychologically informed Environment
• Lead on reflective practice or commit to the 6-month CAT training course to ensure that this can take place.
• Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
• Work alongside the Leadership team to Monitor the safe and effective delivery of needle exchange within the service ensuring that a high quality of harm reduction advice and support is available to all residents.

• Compile and collate monthly reports on KPI’s
• Ensure YMCA Together complies with contractual requirements
• Give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
• Make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
• Ensure all health and safety and maintenance issues are raised in a timely manner
• Be flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do
• Promote a supportive and inclusive culture within the service, valuing people and their diversity.
• Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request

• Attend meetings both internal and external
• Attend stakeholder days, forums and other external events
• Represent YMCA Together at regional and national level from time to time
• Develop relationships with partner agencies, referral agencies and all other stakeholders.

• Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
• Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
• Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
• Ensure the induction of new staff to the service.

• Case work a small caseload of service users
• Encourage involvement and participation from residents in the development, running and shaping of the service.

• Liaise with emergency services
• Always ensure the safety of yourselves and others on the premises in which you work Ensure the buildings meet legislation requirements.

• Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high…