Team Leader, Management

Overview

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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth through Block Next, a multi-year transformation plan. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

You’ll inspire people to make confident, informed decisions about their lives, careers, and money, and build client relationships that grow stronger each year.

You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives. You’ll act as a knowledgeable resource on tax topics and products for the team as you advance your knowledge and skills with us.

• Lead as the front-line manager for a tax office team, delivering an outstanding client experience and achieving growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, including local partnerships and community involvement.
• Recruit and interview candidates for tax office associate positions; assist in the onboarding process.
• Serve as the point of contact for onsite escalated client service concerns and resolve scheduling conflicts.
• Ensure associates complete work on time with attention to quality standards, priorities, and goals.
• Build an engaging team environment through training and coaching to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and ensure accurate timekeeping.
• Prepare tax returns as required and conduct timely performance reviews; collaborate with Associate Relations Center to address performance concerns.

• Prior experience in customer service, shift leadership, or a similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.

We invest in our people to support their health, wellbeing, and financial wellness. Benefits include:

• Employee Assistance Program with Health Advocate and wellbeing programs
• Neurodiversity and caregiver support; discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies)
• Information about benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will work in an environment recognized on Best Companies lists, supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Information Technology
• Industries:
  Retail