Service Desk Technician

Overview

Service Desk Technician (Onsite)
Location: Hoover, AL
Duration: 6 month contract
Experience Level: Intermediate
Work Environment: Business casual, corporate headquarters
Interview Process: One‑step Microsoft Teams interview with hiring manager
Drug Screen: Required

Are you passionate about technology, problem‑solving, and being the go‑to person when people need help? This is your chance to join a high‑performing IT organization that values efficiency, teamwork, and internal career growth. The company, headquartered in the Birmingham area, is known for promoting from within. Several employees have launched their IT careers on this very Service Desk and moved into more advanced roles across the organization.

If you take pride in your work, enjoy a fast‑paced environment, and want your impact to be felt across the business every single day, this role is for you.

As a Service Desk Technician, you'll be the first line of support for over 1,600 internal employees across the country. You'll play a critical role in keeping the business running smoothly by resolving technical issues quickly and efficiently—or escalating them when needed. This is a hands‑on, onsite position where your technical expertise, customer service skills, and ability to multitask will shine.

• Serve as Tier 1 & Tier 2 support for internal end users
• Troubleshoot hardware, software, and application issues across thousands of endpoints
• Support Microsoft O365 services and drive user adoption
• Manage user accounts in Active Directory, Azure AD (Entra), and Intune
• Resolve password, access, and authentication issues
• Handle tickets, chats, and phone calls simultaneously in a service desk environment
• Perform laptop/desktop setup, configuration, and OS/application troubleshooting
• Escalate complex issues to Tier 3 support as needed
• Work within ITSM/ITIL best practices using Service Now

• 3-5 years of IT Service Desk or IT Service Center experience
• Strong customer service mindset with phone‑based support experience
• Advanced knowledge of:
  • Active Directory / Azure AD (Entra)
  • Windows 11
  • Microsoft O365
  • Intune
• Experience supporting cloud‑based applications
• Ability to multitask and manage a high volume of tickets efficiently
• Strong troubleshooting and problem‑solving skills
• Familiarity with ITSM tools (Service Now preferred)

• ITIL knowledge or experience
• Desktop and hardware support in an enterprise environment

• You take initiative and ownership of your work
• You're detail‑oriented and take pride in delivering quality support
• You thrive in a fast‑paced, high‑expectation environment
• You understand that a strong service desk keeps the entire business moving

This organization operates a lean, high‑efficiency service desk. When performance is at its best, internal teams can do their jobs effectively without interruption. Your work directly impacts business productivity—and that makes this role both visible and valuable.

The company actively promotes from within, making this an excellent opportunity for someone looking to grow their IT career beyond the service desk.

Contract to Hire position based out of Hoover, AL.

• Pay range: $24.00 - $28.00/hr
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.