Jr. Cloud Engineer

Shadow Dragon is seeking a Junior Engineer whose primary responsibility is supporting and maintaining our AWS cloud infrastructure, with a secondary focus on on‑prem IT systems. You will work closely with senior engineers, developers, and operations teams to ensure reliability, security, and performance across cloud, on‑prem, and endpoint environments.

• Cloud & Infrastructure (Primary Focus)
  • Support, monitor, and maintain AWS cloud environments
  • Assist with provisioning, configuration, and troubleshooting of AWS resources
  • Utilize infrastructure as code for configuration management
• On‑Prem & IT Systems
  • Support on‑prem infrastructure including:
    • Virtualization platforms
    • Storage and file sharing systems
  • Assist with Linux server administration and basic system maintenance
  • Help bridge on‑prem and cloud environments where needed
• Developer & Application Support
  • Troubleshoot infrastructure and environment‑related issues impacting developers
  • Assist with deployment failures, CI/CD issues, and runtime environment problems
  • Help diagnose application performance or connectivity issues in collaboration with developers
  • Use Python and scripting tools to debug, automate, and improve operational workflows
• Endpoint & User Systems Support
  • Support and troubleshoot end user workstations and laptops
  • Assist with:
    • Operating system configuration, updates, and system troubleshooting
    • Integration of workstations with internal systems, cloud services, and shared resources
  • Act as a technical escalation point for more complex workstation issues (not a ticket‑only helpdesk role)
• Collaboration & Communication
  • Communicate clearly and effectively with technical and non‑technical stakeholders
  • Document processes, changes, and troubleshooting steps
  • Work collaboratively within a team environment while being comfortable operating independently

• 2+ years of hands‑on AWS experience
  • AWS services (EC2, RDS, Elastic Beanstalk, Control Tower)
  • Networking fundamentals (TCP/IP, DNS, routing, firewalls)
• Linux server administration
• Python scripting and basic application troubleshooting
• Terraform and Infrastructure as Code experience
• Experience with version control systems like Git Hub

• AWS, networking or information security certifications
• Experience with:
  • Virtualization platforms
  • Enterprise file/share management systems
• Windows/MacOS troubleshooting and system support
• Prior experience supporting production systems

• A self‑starter who takes initiative and ownership
• Strong desire to learn continuously and improve systems
• Passion for automation and efficiency
• High sense of responsibility and reliability when supporting critical infrastructure
• Comfortable asking questions, documenting answers, and improving processes

• Hands‑on experience with real‑world AWS and hybrid infrastructure
• Opportunity to grow technical depth and system ownership
• Supportive team environment with room for learning and advancement
• Flexibility for the right candidate (local preferred, remote considered)

Local candidates preferred (hybrid/on‑site as needed).

Remote candidates will be considered for exceptional fits.