Customer Support Specialist

Customer Experience Coordinator
Office Based – Chessington
Monday to Friday | 8:45am – 5:15pm
Salary from £36,000+ depending on experience
  
Talent Guardian are proud to be recruiting on behalf of a well-established, family-run business known for delivering outstanding service and building long-term relationships with its customers.
Due to continued growth, our client is looking to hire a Customer Experience Coordinator who will play a key role in managing and enhancing the full customer journey while supporting the smooth running of a busy and high-performing operation.

The Role
As Customer Experience Coordinator, you will take ownership of delivering an exceptional end-to-end customer experience. You will act as the central point of contact for customers, ensuring orders are managed accurately, relationships are nurtured, and internal teams are aligned to deliver the highest standards of service.
This is a varied, hands-on role that combines customer service, account coordination, sales support and operational organisation. You will have real responsibility and the opportunity to make a genuine impact within a supportive, family-run business.

Key Responsibilities

• Acting as the first point of contact for customer enquiries and calls, delivering a five-star experience

• Building strong relationships with customers and identifying opportunities to grow accounts

• Processing and overseeing product orders, ensuring accuracy and timely delivery

• Liaising with warehouse, sales and marketing teams to maintain a seamless customer experience

• Using CRM systems to maintain accurate customer records and activity

• Reviewing purchasing data to identify opportunities for growth or improvements

• Supporting the onboarding process for new customers

• Updating and maintaining the online shop (Open Cart)

• Working closely with marketing to increase product visibility and engagement

What Our Client Offers

• Competitive salary starting from £36,000+ depending on experience

• A friendly, high-performing and collaborative team

• Clear development and progression opportunities

• 22 days holiday plus bank holidays (increasing to 25 with service)

• Sick pay to support wellbeing

• Free on-site parking

• Company pension and employee discount

• The opportunity to be part of a supportive and growing family-run business
  
About You
The ideal candidate will bring:

• Strong communication and customer service skills

• Experience using CRM and order processing systems

• Confidence using business software such as Microsoft 365, Open Cart, Sage, Hub Spot, Clik or Adobe

• A proactive and positive mindset

• Excellent organisation and multitasking ability

• A self-starter attitude with the willingness to support the wider team
  
If you are someone who enjoys building strong client relationships, managing processes and ensuring customers receive an outstanding experience, Talent Guardian would love to hear from you