Technical Communications Specialist

Overview

Overwatch Imaging is a imagery intelligence technology company working to bring sensor autonomy to time-critical airborne search, detection, tracking and monitoring missions. Our Automated Sensor Operator (ASO) software, native to our own line of purpose-built Smart Sensors and as an upgrade for airborne video gimbal platforms, brings Superhuman Vision and Workload Reduction to users of real-time imagery intelligence systems. We believe that modern edge processing and AI-enabled autonomy can perform time-critical imagery intelligence missions better, faster and more safely than humans can alone.

Founded in 2016 in Hood River, Oregon, we support private sector companies as well as federal, state and local agencies around the world with missions ranging from wildfire mapping and disaster response to law enforcement, border security, maritime domain awareness and tactical intelligence.

The Role

We are seeking a Technical Communications Specialist to support customer adoption and operational success of Overwatch Imaging’s ASO software and smart sensors. This role sits at the intersection of technical publications, customer training delivery, and frontline technical support. You will work closely with customers, program managers, product managers, and engineers to ensure users have the knowledge, materials, and support they need to operate Overwatch systems.

This is not a traditional help desk or purely documentation-focused role. You’ll engage directly with customers in operational environments, assist with training delivery, contribute to high-quality user-facing documentation, and help troubleshoot issues that impact customer success.

• Customer Training & Enablement:
  Support the development and delivery of customer training programs for Overwatch ASO software and smart sensors. Assist with preparation of training materials including slide decks, exercises, and quick-reference guides. Participate in customer training sessions (remote and on-site), helping users learn system operation, workflows, and best practices. Provide hands-on support during training flights, demos, and field deployments as needed.
• Technical Documentation:
  Author and maintain user-facing documentation such as user manuals, quick reference cards, and troubleshooting guides. Revise documentation to reflect new features, workflow changes, and customer feedback. Collaborate with product management, engineering, and subject matter experts to accurately document system behavior and capabilities. Contribute to internal knowledge bases and follow established documentation standards and processes.
• Customer & Field Support:
  Provide technical support to customers during system integration, training, and operational use. Assist with troubleshooting software, sensor, and workflow issues; document findings and escalate as appropriate. Support mission planning and execution by helping customers optimize data collection and outputs. Serve as a professional, customer-facing representative of Overwatch Imaging in the field.
• Product Feedback &
  
  Collaboration:
  
  Capture customer feedback, usability issues, and recurring questions and communicate them to product and engineering teams. Help identify gaps in documentation and training materials based on real-world customer use. Support continuous improvement of training content and documentation based on lessons learned from the field.

Ideal Experience

• Experience in technical training, technical writing, customer enablement, or customer support for complex technical products.
• Comfortable working directly with customers in operational or field environments.
• Experience with aviation systems, remote sensing, GIS tools, or sensor-based systems.

Technical & Communication Skills

• Strong written communication skills with the ability to explain complex technical concepts clearly and concisely.
• Confident verbal communicator who can support training and customer interactions.
• Ability to troubleshoot technical issues and communicate findings effectively to internal teams.
• Familiarity with documentation tools, knowledge bases, or content management systems is a plus.

Organizational & Team…