Operations Manager

Overview

We are seeking an experienced Operations Manager (Hotel Manager) to oversee the daily operations of housekeeping and front desk for Lightwell Hotel + Spa in Hood River, OR. The ideal candidate will be responsible for managing staff, training and development, ensuring guest satisfaction, and maximizing profitability.

• Manage all aspects of hotel operations, including the front desk, housekeeping, maintenance, and common-area attendants.
• Develop and implement policies and procedures to ensure efficient and effective operations.
• Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards.
• Monitor and analyze financial performance, including revenue, expenses, and profitability.
• Ensure compliance with all health, safety, and licensing regulations.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Collaborate with sales and marketing teams to drive revenue and occupancy.
• Work closely with F&B and Spa to ensure seamless communication and a consistent operation.
• Maintain a positive working relationship with vendors, suppliers, and other partners.

• 2 - 5 years of previous experience in hotel management or a related field.
• Strong leadership and communication skills.
• Excellent organizational and time management abilities.
• Knowledge of hotel operations, including front desk and housekeeping.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• A bachelor s degree in hospitality management or a related field is a plus, but not required
• Spanish-speaking a plus