Airline Catering - Flight Coordinator

Job Overview

Classification:
Non-Exempt
Salary Range: $19.50/hr
Date:
August 2025

We are seeking a Flight Coordinator to join our team! The Flight Coordinator is responsible for performing quality checks of in‑flight meals and ensuring that customers' orders are complete.

• Must punch in to work in full uniform, check in with dispatch at the beginning of shift for aircraft configuration and account information.
• Must only load the required amount of meals based on menu specifications, final catering figures and ensure temperature is maintained with proper dry icing of meals prior to removal from refrigeration.
• Report to equipment/beverage packing areas to check equipment, beverage flight setup with airline specifications to include dry icing of beverages and sign‑off on checklist.
• Communicate any shortages or substitutions with the FFG shift manager on duty.
• Required to take an FFG radio for communications during flight sign‑offs.
• Communicate with and maintain excellent customer relations with airline and flight crews, also informing them of shortages and substitutions.
• Issue crew a copy of menu handouts, explanation (breakdown) of meals boarding bill.
• Communicate and help ensure all aircraft changes and schedules are adjusted.
• Ensure airline specifications are adhered to, including menus, a/c boarding, ramp safety, etc.
• Ensure flight equipment and food is set up and delivered correctly to meet airline requirements.
• Check trucks for completeness before kitchen departure at the FFG facility.
• Ensure on‑time departures.
• Inform the account manager or operations management of inbound shortages or irregularities.
• Follow HACCP guidelines: take temperatures in the kitchen before the flight leaves the facility and once loaded on the aircraft. Must follow the regulated use of a laboratory coat during the in‑house setup of flight.
• Work safely to prevent accidents to self and coworkers and report all unsafe incidents.
• Drive the catering truck to the aircraft or assist catering if needed.
• Complete the FFG Coordinator reports, bank usage, temperature logs, and security times; report all discrepancies of the flight handled and inform the account manager, transportation manager and operations managers with a copy of the report.

• Education/Experience – high school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.
• Language Ability – able to communicate with coworkers and supervisors; recognize differences between words and numbers; ability to print and speak simple sentences.
• Math Ability – able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Manual Dexterity – able to work with hands.
• Reasoning Ability – able to apply common sense understanding to carry out detailed written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Computer Skills – no computer skills needed, but literacy is a big plus.
• Must pass background check and, where applicable for airport clearance, meet U.S. Customs requirements and fingerprinting for airport access.

This position has supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must be able to regularly stand, bend, lift, and move intermittently during the workday. The employee will be active, walking, lifting and pushing over 50 lbs., exposed to various temperature changes (hot and cold) and noise levels, and exposed to fall…