Racquet Sports Court Attendant

Overview

Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities, and hosts the PGA Tour's Sony Open in Hawaii. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World, and is designated as a Distinguished Club with ELITE status by Board Room Magazine.

Position: Racquet Sports Attendant

Status: Casual (less than 20 hours per week)

Department: Racquet Sports

Reports to: Director of Racquet Sports

The Racquet Sports Attendant is responsible for assisting members and guests at the Racquet Sports reception desk; maintaining the Club's racquet sports facilities; and ensuring a clean and safe environment for members and guests.

• Provides excellent service by engaging with members and guests; and ensuring their needs are met.
• Assists members and guest at the Racquet Sports reception desk and over the phone with inquiries and court/event reservations;
  Maintains member and guest register.
• Assists the Director of Racquet Sports with coordinating Racquet Sports events and marketing upcoming events.
• Performs routine court maintenance such as removing leaves from tennis/pickleball courts; daily brushing of tennis/pickleball area; putting court furniture in proper area per opening/closing procedures; and maintaining a neat, clean and safe environment.
• Monitors play at the tennis/pickleball courts; enforces tennis/pickleball rules and regulations; and enforces policies and procedures of The Club.
• Under the direction of the Director of Racquet Sports, assists in weekly/monthly/annual schedule of events and clinics to maximize court time usage.
• Processes retail sales and assists Director of Racquet Sports with maintaining inventory.
• Assists with daily billing to members accounts; keeps accurate log of cash sales and reconciles with the accounting department.
• Under the director of the Director of Racquet Sports, plans and organizes junior tennis clinic programming; and manages attendance log.
• Stocks adequate supplies on-hand: towels, toiletries, bottled beverages, etc.
• Performs opening/closing routine per operating schedule and assures Hale Ohana Ola facility is secured. Operates and reports malfunctions of the alarm system.
• Informs the Director of Racquet Sports when repairs are needed and submits work orders to the maintenance department.
• Maintains current knowledge of Club tennis/pickleball activities (i.e, events, Jr. programs, etc.); and working knowledge of tennis/pickleball (scoring, rules, code of conduct, etc.).
• In conjunction with the Director of Racquet Sports, creates tennis/pickleball related content for The Club's monthly member newsletter.
• Facilitates tennis/pickleball play and fills-in when requested by members (only while on duty).
• Provides tennis/pickleball lessons as assigned by the Director of Racquet Sports.
• Performs other duties as assigned by the Director of Racquet Sports.

• High School Diploma or GED; and/or 6 months of related experience and/or training; or equivalent combination of education/experience.
• Must have excellent communication and customer service skills.
• Must have the ability to perform general administrative duties including filing, phone etiquette, creating flyers, and data entry.
• Must have the ability to use Windows software, Microsoft Office products, Canva, and Point-of-Sale system.
• Knowledge of the USTA Friend at Court (Handbook of Tennis Rules and Regulations); or equivalent combination of education/experience.
• Must be available to work Mondays, Fridays, Saturdays, and Sundays, including nights and holidays.
• Must have CPR/First Aid Certification.
• Must be able to lift and/or move up to 50 pounds.
• Must have experience playing tennis/pickleball with a player rating of 3.5 or greater to provide Racquet Sports Instruction.
• Preferred:
  Certification as a Racquet Sports Professional from RSPA, PTR, USTA, PPR, etc.

Starting Pay Rate: $16.50 per hour

• Complimentary employee meals.
• Golfing privileges.
• Free parking.
• Holiday bonus.
• and more!