Visitor Information Program Assistant II; Delegated Oahu

Recruitment Number: DOT-AIR-2026-10

This continuous recruitment may close at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities page of our website.

Salary: $3,471 to $4,388 per month (SR-10, Steps C - I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications and other relevant factors.

Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

The Department of Transportation (Use the "Apply for this Job" box below). be contacted at , Monday - Friday, 7:45 am – 4:30 pm (HST) for more information.

The Visitor Information Program Assistant II is responsible for greeting, welcoming and assisting the traveling public by providing information on hotels and other accommodations, ground and air transportation, tourist attractions and activities. The assistant disseminates maps, brochures and periodicals at the airport, speaks a designated foreign language while conversing with the traveling public and others, and provides interpreter services as required.

These duties are in addition to those of the next lower level of this series.

• Basic
  
  Experience:
  
  Demonstrated ability to read, understand and follow oral and written instructions and a high degree of verbal skill. This may be derived from part‑time or unpaid work with continuous participation, or a high‑school diploma or equivalent.
• General
  
  Experience:
  
  One (1) year of work experience that demonstrates patience, tact, and an even temper in dealing with others. Desired experience includes hospitality or customer service for the traveling public.
• Special Language Requirement: Ability to speak one of the following languages in addition to English:
  Japanese, Mandarin, Korean, Tagalog, Hawaiian, Samoan.
• Driver's License: Valid driver’s license to drive in the State of Hawaii at the time of appointment.
• Security Identification Display Area (SIDA) Clearance – Federal Criminal History Records Check: Applicants must be free of disqualifying felony convictions within the past ten years. A pre‑employment fingerprint‑based check will be required.
• Legal Authorization to Work: Must be a U.S. citizen, national, permanent resident alien, or otherwise eligible under federal law for unrestricted employment in the United States.

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Public Service Loan Forgiveness (PSLF) Program:
To qualify, a person must have made 120 qualifying payments while employed by a qualifying employer. For more information, please see .

Electronic notification:
The Department of Transportation  use email to notify applicants of important information related to the status and processing of their applications. Please ensure that the email address and contact information you provide is current and always accessible.

Testing and interviews:
The examination for this recruitment will be conducted on an unassembled basis. In‑person interviews and/or further testing may be required at the discretion of the hiring agency. Applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Equal Employment Opportunity:
The State of Hawai'i is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.