Sales Associate - Hawaiian Village

Position: Sales Associate - Hilton Hawaiian Village
The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Sales Associate to join the team. Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues.

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

Ideal candidate:

• Ability to operate computer systems independently.

• One year of quality administrative support.

• Hotel sales/events knowledge.

Shift Pattern:
Varied - AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate Scale: $30.00 - $35.00

Sales Incentive:
Hilton offers the best in-market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.

What will I be doing?
As a Sales Associate, you would be responsible for assisting in upholding the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provides Sales and Administrative support to the Director of Sales and the respective Sales Manager.

• Provides professional service to clients and guests in assisting via telephone and electronic communication.

• To respond to small group inquiries, achieve guest satisfaction, and ensure that established revenue goals. (room nights, ave rate, room rental) are achieved or exceeded.

• Assist Sales Managers in different areas of the sales process as needed, including preparing and/or executing site inspections. Act as a liaison for the managers during their absence.

• Assisting on the phones, check requests, Sales Collateral, and amenities. Orders supplies and prepares sales kits. Maintain Trace System – Reconfirm VIP arrivals, check requests, purchase orders/requisitions. Reservation requests and amenity handling.

• Distribution of leads, working with FDC sales processing for groups and running/distributing reports that are required by Area Director of Sales in absence of the Sales Analyst.

• Responds to inquiries with the objective of booking room nights for the Hotel and meeting/exceeding established goals. Qualifies accounts, determines potential for Hotel. Maintains traces in FDC for record keeping.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintains an open door policy and monitors employee relations.

• Assists the Director of Sales with the Monthly and Annual Forecast.

• Attends various meetings as required.

• Assists the supportive staff with the maintenance of sales files.

• Participates in the sales/catering department reader board program.

• Other duties as assigned by the Director.

What are we looking for?

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• General knowledge of travel industry, current market trends and economic factors

• Knowledge of a hotel structure and how all departments interact.

• Mathematical skill and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations, analyze reports and…