Grand Seiko Boutique Sales Specialist

Description

Join our Grand Seiko Boutique team in our store on Kalakaua in Waikiki. This store is owned and operated by Ben Bridge Jeweler with a Grand Seiko branded storefront and exclusively sells Grand Seiko timepieces.

We are looking for a dynamic individual to join our prestigious luxury brand team as Boutique Sales Specialist at our Grand Seiko Boutique. Our sales professionals enjoy competitive hourly pay plus sales bonus.

As a Grand Seiko Boutique Specialist, you will deliver unparalleled client experiences, embodying the essence of Grand Seiko and Ben Bridge Jeweler. Our specialists are result‑driven and will have access to industry‑best training and support as they guide, collaborate with, and create special moments for our lifelong clients.

• Provide personalized customer experience when hosting clients.
• Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
• Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients.
• Continuously innovate to exceed client expectations and enhance their overall experience.
• Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
• Handle customer service requests promptly and professionally.
• Demonstrate comprehensive knowledge of Grand Seiko’s history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries.
• Deliver exceptional client service to differentiate the boutique from competitors.
• Serve as a brand ambassador for Grand Seiko, both within and outside the boutique.
• Execute operational tasks with precision and attention to detail.
• Maintain the boutique according to global Grand Seiko visual merchandising standards.
• Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.

• Minimum of High School Diploma or equivalent education;
  Associate degree preferred.
• 1–3 years of experience in sales or hospitality.
• Proficient in utilizing CRM technology for clientelling.
• Collaborative team player.
• Excellent communicator with ability to cultivate strong networks.
• Resourceful in generating sales leads.
• Driven by results and exhibits a strong aptitude for sales.
• Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks.
• Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior.
• Adaptable approach tailored to individual client needs.
• Open and outgoing personality that fosters positive interactions.
• Displays eagerness and enthusiasm for continuous learning and growth.
• Bilingual is a plus but not required.

Range: $20–$24 per hour + monthly sales bonus based on individual sales and store performance for the month.

The full‑time hourly schedule is designed to provide flexible staffing during key events and peak selling times. You will be eligible for health and welfare benefits in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as vacation, holidays, volunteer time and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time).

In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non‑disqualifying physical or mental disability, veteran status or any other basis covered by applicable law.