Part Time Operations Coordinator - Ala Moana

Overview

Operations Coordinator Cartier

Reports to:

Operations Manager. Job Mission:
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and supporting the implementation of policies and procedures.

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures especially for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (daily/weekly/monthly counts and stock movements to support annual inventory)
• Uphold Cartier standards within the boutique environment, including maintenance, third-party vendors, tools and technology, equipment, etc.
• Partner with client-facing teams to manage boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (e.g., client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily setup and breakdown of boutique for opening/closing as needed
• Demonstrate strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs;
  Maison / industry knowledge
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Share and collaborate with region and network peers on operational best practices
• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow); collaborate with management to provide ideas and solutions to client-facing teams
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
• Embrace and integrate diverse perspectives

Education
Associate’s or Bachelor’s degree preferred
Industry experience
Previous operations experience in luxury retail, service or hospitality industry is a plus
Technical skills / abilities
Excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred;
Additional language skills are a plus
Personal skills
Must be available to work retail hours (including weekends) and travel for trainings as needed;
Ability to work in a fast-paced, evolving environment;
Excellent analytical, organizational, and interpersonal communication…