Department Manager - Waikiki Business Plaza

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, identify strengths and opportunities, analyze sales and create plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Represent the H&M brand positively during customer interactions
• Identify commercial opportunities and act on them
• Establish and analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that the team actively promotes and sells products to customers
• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Manage your department cost‑efficiently
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
• Handle all admin routines for people and operations correctly

• Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge during customer interactions

• Recruit, onboard, manage performance, upskill and develop your team in‑store
• Complete performance evaluations and succession planning to support business and team needs
• Share knowledge and skills with your team
• Collaborate, plan and work with the in‑store Visual Merchandiser team
• Give and receive feedback with colleagues to learn, develop and support each other
• Plan and schedule the team
• Communicate to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines and legal requirements in all areas of the store are followed
• Participate in onboarding and training processes relevant to your role and future development

• Maintain clean and tidy sales floor and back of house, including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation
• Secure good stock levels and provide input on allocation to the Area team
• Ensure the full garment cycle – from delivery to presentation – and fitting room routines follow our internal standards and technology
• Follow best practice for in‑store OMNI services and technology tools
• Maintain price signs and ensure consistent price perception throughout the store
• Update and upkeep of BOH areas for all colleagues (key information, health and safety, tidiness)
• Responsible for opening and closing of store daily

• Strong leader who enjoys taking responsibility for others
• Ambitious, effective communicator, supportive, analytical and capable of working with numbers and managing statistics
• Achievement‑oriented, customer‑centric, motivated by performance and competition

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability
• We are proud of being a values‑driven organization guided by our 7 unique values
• Access to Colleague Resource Groups for community and networking opportunities
• An inclusive culture encouraging authenticity
• A global talent community offers limitless career growth and aspirations
• Comprehensive benefits: health insurance, wellness and family support, retirement plan, paid leave, community day, etc.
• Employee discount at H&M, Other Stories and COS

All employees receive a staff discount card usable on all H&M Group brands in stores and online.

Global benefits include medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA and voluntary benefits.

Expected base salary range: $24.15 – $28.50 hourly.

We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at  if you require assistance or accommodation during the application or interview process.

SLS

Non‑Exempt, Hourly

Mid‑Senior level

Full‑time

Retail

Honolulu, HI

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