Sales Specialist, Waikiki

Overview

Sales Specialist, Waikiki  Hermès Waikiki Boutique opened in 1989 and focuses on providing extraordinary service to clients as part of the Western Region. This position reports to the Floor Director and works collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.

• 2+ years of experience in sales; experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with the ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance

• Accountable for meeting monthly and annual individual sales goals while working as part of a team to achieve the boutique’s collective target
• Organize and prioritize the selling floor to support the sales effort and overall customer experience; ensure items are stored properly and the floor meets standards (storage, replenishment, EAS tagging, ticketing, etc.)
• Provide assistance as needed in inventory preparation
• Process and ensure the accuracy of all transactions including receipts and CRM files; support after-sales service when needed
• Partner with management on POS decisions and communicate discrepancies during opening/closing and end-of-day variances
• Maintain cleanliness and organization of workstation at all times
• Comply with asset protection procedures and product security guidelines; participate in physical inventory and monthly cycle counts as directed
• Consistently provide high levels of service in Hermès standard of service (prompt greeting, assistance with questions, wrapping/packaging at POS)

• Supervisory Responsibility: NO
• Budget Responsibility: NO
• Decision Making Responsibility: NO

Hourly range is $23.72-$26.22. Actual rates determined based on the job, location, and individual experience.

Hermès is an independent, family-owned company with a global network of stores and a heritage of artisanal craftsmanship. Hermès of Paris is committed to diversity, inclusion, and equal opportunity employment and provides reasonable accommodations as required by law.