Reservations Manager | Queen Kapiolani Hotel | Honolulu

What You'll Do Revenue Strategy + Analytics

• Analyze market trends, demand patterns, and competitor pricing to make data-driven decisions
• Prepare daily, weekly, and monthly forecast reports and pacing updates
• Manage rate structures, restrictions, and availability across PMS, CRS, and channel systems
• Monitor distribution costs and optimize channel mix to improve net revenue
• Participate in revenue meetings and provide strategic recommendations to leadership
• Monitor booking pace and reservation trends; identify opportunities to improve performance and processes
• Ensure accurate loading and maintenance of rates, packages, and promotions in PMS/CRS

• Audit reservations regularly to ensure compliance with property standards and company policies
• Create, modify, and cancel reservations accurately in the reservation system
• Handle incoming calls, emails, payments, and online inquiries related to reservations
• Track call conversion and implement improvements to increase booking success
• Maintain strong knowledge of hotel offerings, amenities, and local market demand
• Coordinate with Front Office on arrival patterns, overbooking controls, and inventory management

• Bachelor's degree in Hospitality, Business, or related field (or equivalent experience)
• 2–4 years of hotel reservations, revenue, or front office experience
• High attention to detail with strong organizational and time-management skills
• Strong communication skills and a guest-service mindset
• Working knowledge of revenue management principles and distribution channels
• Advanced Excel skills and comfort with reporting tools

• Strategic, commercial mindset
• Analytical thinker who can interpret booking data and act quickly
• Detail-oriented with high accuracy and accountability
• Strong collaborator who can influence across departments
• Results-driven with a continuous improvement approach
• Guest-centric focus on service quality and revenue optimization

• High-impact position with visibility and partnership across the commercial team
• Opportunity to shape strategy, drive performance, and improve processes
• A role for someone who enjoys both big-picture revenue strategy and hands-on execution

Annual salary range: $60,000 - $70,000