Manager Branch ; ISB Safeway Beretania

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Under the direction of the Market Manager, assists in the execution of the market strategy to meet financial goals, while providing the best possible customer and employee experience, personifying and furthering the Bank of Hawaii Brand, while serving as a trusted advisor to the community and the team and overseeing branch operations.

• Works with the Market Manager to execute the market strategy, interpreting the strategy for the mix of employees on the team; and developing customer service procedures and performance measures. Uses those measures to provide feedback and critique own performance. Leads the team with lobby engagement behavior, customer-focused service, focus on market strategy, personification of brand and its extension, teamwork, reasoned thinking, thoughtful decision making, perseverance and efficiency.
  
  Involves and engages team members to learn from each other, customer interaction, business unit experts brought in to provide services for or to educate customers. Teaches staff about providing the best customer experience for all segments. Identifies and resolves or escalates customer situations.
• Personally (or through Assistant Manager if any) meets regularly with each team member from hire or transfer to check status, set career goals and establish/adjust development plan. Sets appropriate sales, work performance and development goals and regularly evaluate performance against those goals. Meet regularly with team to discuss customer experience, set goals and develop performance measures. Evaluate team performance. Use coaching, role playing, etc.
  
  to achieve desired behavior. Notice potential conflict between team members and counsel before serious problems arise. Resolve, involving Human Resources if necessary. Use each job opening to identify and acquire the best possible talent complementary to team. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
• Responsible (with assistance of Assistant Manager if any) for the day to day operation of the branch—staffing, scheduling, customer service, sales and service, operational risk, compliance, etc.
• Personally (or together with Assistant Manager and/or Premier Banker/Community Banker) responsible for interaction with high net worth clients, identification of high value clients, sales and service, introduction or hand off to business unit specialists, and issue resolution or problem escalation. Trains branch staff to identify high value customers and to recognize difficult problems or issues which should be referred to Manager or business unit specialists, without requiring customer to repeat entire story too many times.
  
  Works with Premier Banking Officer (if any), Community Banking Officer and Community Banker on procedures to determine if individual is current customer, name of relationship manager, and when to refer to Manager or business unit.
• Responsible for compliance with Bank policies and procedures, applicable laws and regulations. Keeps current on legal changes and new requirements, new products, etc. Provides regular training and updates for team. Responsible for complying with audit recommendations, identifying and monitoring high risk activity at branch.
• Represents Bank of Hawaii in the community served. Identifies community activities and encourages staff to be involved in community service activities. Learns what the community is interested in. Finds events that serve the community. Invites all employees who live in the market to participate. Attends after hour and weekend community events.
• Performs all other miscellaneous responsibilities and duties as assigned.

• Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated. (
  
  Note:
  
  These job codes may also be shared by Guam Branch Managers. However, the narrative for Guam Branch Managers should be the PID narratives).
• Bachelor’s degree from accredited…