VP of Operations

Role Overview

As a key member of the leadership team, the VP, Operations will lead day-to-day management of all operations activities as well as formulate strategic planning and lead business development/sales activities to ensure the company achieves both short and long-term growth and operations goals. The successful candidate will assume responsibility for P&L management, growth, client development, project delivery, client satisfaction, and overall financial success.

This position requires a strategic leader with strong business acumen, demonstrated experience developing and executing business objectives, and a track record of growth and profitability within a services organization with recurring service contracts and repeat business.

Full-Time, Exempt

• Lead all operations activities, ensuring the successful execution of all installation activities and ongoing service contracts.
• Responsible for management of the full operations team with direct supervision of Installation and Service teams.
• Collaborate with President and other leadership to ensure organization meets growth, revenue, and EBITDA targets along with overall performance metrics.
• Work closely with the sales team to secure long term service contracts and ensure repeat business.
• Provide efficient operational execution, driving a culture of innovation to create and deliver first in class operations means and methods.
• Participate in company strategy and strategic execution of the company's vision.
• Work closely with the President to ensure service excellence and ensure that new delivery standards are developed to deliver value to customers
• Hire, reward, coach, develop, and retain talented staff to ensure the company's superior performance for the long-term.
• Remain abreast of fire and life safety industry changes and quickly respond to any significant changes (positive or negative) which may impact operations.
• Work closely with the President and senior management team to develop and employ a strategic approach to expand operations and support corporate growth via merger and acquisition opportunities.
• Ensure adequate resources are available and allocate resources to meet demand.
• Hire, reward, coach, develop, and retain talented staff to ensure the company's superior performance for the long-term.
• Stay accountable for maximizing the profitability of operations, including management and oversight of all installation, product and service activities.
• Through project delivery excellence and management, deliver high value service to current and future customers, and create an environment of continuous improvement.
• Serve as the company representative, developing strong business relationships with current clients, potential new clients, community leaders, and industry groups to benefit the company as a whole.
• Support business development and new client pursuits.
• Leverage pre-existing business relationships within the industry to create new opportunities.
• Participate in executive meetings and contribute to the vision, goals, and objectives of the company.
• Create and maintain a strong level of communication, collaboration, and team effort.
• Assist with leading the planning activities for the company and assure establishment of management practices necessary to effectively manage the business.
• Ensure strict adherence to safety and risk management policies and procedures.

• Bachelor's Degree (preferred) or equivalent business leadership experience.
• 10 plus years of progressive leadership experience in managing a customer-focused, commercial services business.
• Highly motivated leader with proven experience contributing to the strategic success of division or corporate operations within a commercial services business.
• Demonstrated success in service delivery, client relationships, and profitability.
• Experience managing multiple services projects simultaneously, including planning, scheduling, resource allocation, and financial performance (profit/loss).
• Experience with strategic and operational planning and client relations.
• Strong leadership skills with the ability to closely manage client relationships with finesse and provide conflict resolution as needed.
• Experience negotiating service contracts, including knowledge of various contract forms and dispute resolution activities.
• Experience developing and driving operational strategies.
• Proven business development and client identification/pursuit experience, including the ability to secure repeat business and build long term relationships.
• Problem solving mindset with the ability to work independently and manage processes to achieve goals.
• Experience with process improvements and creating optimal structures resulting in increased efficiency to maximize profitability.
• Active participation in relevant industry associations.
• Proven leadership skills with demonstrated successful experience managing staff organizations, inspiring a team, and overseeing recruitment, employee development, and retention.
• Strong…